Every Jude Benhalim piece is made by hand and passes through several stages of craftsmanship before it reaches you.

Should your piece need attention, our team will assess it carefully and determine the best way to restore it wherever possible.

Jewelry Warranty

Jude Benhalim jewelry purchased directly through our official channels is covered by a one-year warranty from the date of purchase.

During this period, manufacturing faults may be repaired or, where necessary, replaced following assessment by our quality team.

The warranty applies exclusively to pieces manufactured by Jude Benhalim and purchased directly through our official stores or online boutique.

Pieces purchased through third-party retailers are not covered by the Jude Benhalim warranty and should be referred to the original point of purchase.

What is covered?

Our one-year warranty covers manufacturing faults identified following inspection by our team.

Every request is assessed individually before a repair or replacement is approved.

What is not covered?

Our warranty does not cover damage resulting from regular wear, improper use, storage or accidental damage.

This includes:

* Lost or missing pieces or components

* Lost or stolen jewelry

* Scratches or changes caused by regular wear

* Bent rings

* Broken chains resulting from wear or misuse

* Damage caused by improper storage or handling

* Damage caused by contact with unsuitable products or environments

* Any alteration, modification or repair carried out by a third party

We recommend that Jude Benhalim pieces are not altered or repaired externally, as this may affect their construction, finish and eligibility for future repair.

Repairs Outside the Warranty Period

Pieces that fall outside the one-year warranty may still be eligible for repair.

Each piece is assessed individually by our quality team to understand what can be restored and the work required.

If the repair is possible, any applicable cost will be shared with you before the work begins.

As many Jude Benhalim pieces involve handmade materials, custom resin stones and collection-specific components, some discontinued designs may no longer be repairable.

Pieces discontinued for more than two years may be ineligible for repair if the original materials or stones are no longer available.

Repair Time

Once your piece has been inspected and the repair has been approved, please allow up to 14 business days for the work to be completed.

Repair times may vary depending on the nature of the piece and the work required.

Our team will return your piece once the repair has been completed.

Home Warranty

Jude Benhalim Home objects do not carry a fixed warranty period.

If a Home piece requires repair, our team can assess the object individually and determine whether restoration is possible.

Repairs are quoted on a case-by-case basis and do not include a complimentary repair period.

Because each object combines handcrafted materials and finishes, some forms of damage may not be repairable. Jude Benhalim reserves the right to decline a repair following assessment if restoring the object is not possible.

Caring for Your Piece

The longevity of every Jude Benhalim piece depends on how it is worn, used and cared for.

Plated surfaces, resin, stones and other handmade materials can naturally change with time and use. Following our care recommendations will help preserve their finish and character for longer.

For detailed guidance, please visit our Jewelry & Home Care page.

Requesting a Repair

To enquire about a repair or warranty assessment, contact us at:

[shop@judebenhalim.com](mailto:shop@judebenhalim.com)

Please include your proof of purchase and, where possible, clear photographs of the piece and the area requiring attention.

Our team will review your request and guide you through the next steps.

For more information on our warranty terms, or, if you would like to inquire about our repairs services, please contact us at: on shop@judebenhalim.com

Disclaimer: Depending on the product, some items that have been discontinued for over 2 years may not be eligible for repair due to unavailability of stone materials.

KINDLY ALLOW UP TO 14 BUSINESS DAYS AFTER INSPECTION FOR YOUR REPAIRED JEWELRY TO BE RETURNED BACK AS GOOD AS NEW.

For more information on how to maintain the quality and lifespan of your jewelry, please review our Care Instructions.